Returns & Refunds Information

Frniturr, operating under Carpenter Home Renovation, is located at 6010 Lewis St, Dallas, TX 75206. For inquiries, you can contact us via email at inquiry@frniturr.com or call +1 229-597-2661. This page provides the Returns & Refunds Information for orders placed on our website. By purchasing from us, you agree to the following terms regarding returns and refunds.

At Frniturr, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process for eligible products. We understand that buying furniture and home décor online can be a significant investment, and we are here to make the returns process as smooth as possible. We accept returns on most products within 30 days of the delivery date. If you are not satisfied with your purchase, you may return the item for a refund or exchange, provided the item is in new, unused, and resellable condition. Please ensure that all original packaging, tags, and accessories are included with the return.

To initiate a return, please contact our customer service team at inquiry@frniturr.com or call +1 229-597-2661. Once we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item. Please note that returns without an RMA number will not be processed. Items that are customized or made to order cannot be returned unless there is a defect or damage. This includes any furniture or décor that has been personalized with specific sizes, colors, or engravings. If you have any concerns about custom orders, please contact us before placing your order to ensure it meets your expectations.

The customer is responsible for return shipping costs, except in cases where the product is defective, damaged during shipping, or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of your returned item without a tracking number. If your return is due to a product defect or shipping error, we will cover the return shipping cost.

Once we receive your returned item, we will inspect it to ensure it is in new, unused, and resellable condition. If the item meets our return requirements, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase, typically within 5-7 business days. Please note that shipping fees are non-refundable, and you will be responsible for return shipping costs unless the return is due to an error on our part.

In the case of damaged or defective products, we will offer a full refund, including the original shipping charges. If the damage is minor and can be repaired, we may offer a partial refund or an exchange instead. We ask that you contact us within 48 hours of receiving a damaged or defective item to ensure a timely resolution.

If you would like to exchange an item for a different size, color, or product, you may do so within 30 days of delivery, provided the item is in new, unused, and resellable condition. To initiate an exchange, please contact our customer service team, and we will assist you with the process. The customer is responsible for any shipping costs associated with the exchange, unless the exchange is due to an error on our part.

For large or bulky furniture items, we understand that the return process can be more complex due to the size and delivery logistics. If you are unhappy with your furniture order, please contact us as soon as possible so that we can assist with the return process. In some cases, large items may require a special return shipping arrangement through our logistics system. We recommend inspecting all furniture items upon delivery to ensure they meet your expectations and are in good condition. If you notice any damage or defects, please notify the delivery team immediately and contact us within 48 hours. After this period, we may not be able to process a return or exchange for damaged items.

Some items are non-returnable, including custom or personalized products, gift cards, and clearance or final sale items. Please review the product details before purchasing to ensure the item is returnable.

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled. If we are able to cancel your order before it ships, we will issue a full refund to the original payment method.

For more information or inquiries, please feel free to contact us at Frniturr, operating under Carpenter Home Renovation, located at 6010 Lewis St, Dallas, TX 75206. You can reach us via email at inquiry@frniturr.com or call us at +1 229-597-2661.