Shipping Information

Frniturr, operating under Carpenter Home Renovation, is located at 6010 Lewis St, Dallas, TX 75206. For inquiries, you can contact us via email at inquiry@frniturr.com or call +1 229-597-2661. This page provides the shipping information for orders placed on our website. By purchasing from us, you agree to the following shipping terms.

At Frniturr, we take great care in ensuring that your furniture and home décor products are delivered to you in excellent condition. We ship all orders via USPS First-Class Mail for smaller items, but for larger and heavier products, we utilize our own logistics system to handle delivery. We understand that furniture can be bulky and require extra care in handling, which is why we have partnered with trusted delivery services to ensure that larger items arrive safely and on time.

For smaller items such as accessories, décor, and lightweight furniture, we rely on USPS First-Class Mail to deliver your order quickly and efficiently. Once your order is processed, we’ll provide you with a tracking number via email, so you can easily track your package. USPS First-Class Mail usually takes 3 to 7 business days for delivery within the U.S., depending on your location. Please keep in mind that delivery times may vary due to factors like weather, holidays, or unexpected delays at USPS.

For furniture or any larger items that exceed the weight limit for USPS First-Class Mail, we will use our dedicated logistics system to handle the shipping. These items are typically bulky, fragile, and heavier, requiring special care. Our logistics team ensures that each piece is carefully packed and securely transported, often using specialized carriers who are experienced in handling large furniture deliveries.

The shipping process for larger furniture items may take longer, typically ranging from 5 to 10 business days for delivery, depending on the size of the item and your location. You will receive a tracking number once your order is ready for shipment, and we will keep you updated with the estimated delivery time. We work with reliable logistics providers to ensure that these larger items are delivered safely and efficiently to your doorstep.

In some cases, delivery for larger furniture items may include “White Glove” delivery, which means that the delivery team will bring the furniture directly to your home, unpack it, and, if necessary, help with the assembly. If this service is available for your order, it will be offered at checkout, and you can choose to add it to your purchase for an additional fee. For “White Glove” delivery, the timeline may vary depending on your location and the availability of delivery teams in your area.

Shipping costs for larger items are calculated based on the size, weight, and delivery location of the furniture. These fees will be clearly displayed during the checkout process, so you know exactly what to expect. We do our best to offer competitive and fair shipping rates, but due to the nature of shipping bulky and heavy furniture, some areas may incur higher delivery charges. If your order exceeds a certain weight threshold, we will automatically apply the appropriate shipping method through our logistics system.

Please ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery. If an item is returned to us due to an incorrect address, you will be responsible for the reshipping cost. We recommend verifying your address carefully at checkout to ensure a smooth delivery process.

If your package is damaged during transit or if your order is lost, please contact us immediately so that we can assist you in resolving the issue. We will work with our logistics providers and USPS to ensure that the problem is addressed promptly and that you receive your items in perfect condition. If your furniture is marked as "delivered" but you have not received it, please contact us and your local delivery carrier for further investigation.

We also ask that you inspect all furniture and large items upon delivery. If you notice any damage, please notify the delivery team immediately and contact us within 48 hours so we can assist with a resolution. We strive to ensure that all furniture arrives in excellent condition, but in rare cases where damage may occur during transport, we will work with you to facilitate a return, replacement, or refund, depending on the situation.

Currently, we only offer domestic shipping within the United States. We do not offer international shipping at this time but plan to expand shipping options in the future. If you are located outside the United States and are interested in our products, please contact us, and we can explore possible solutions.

For any questions or concerns about our shipping policy, or if you need assistance with an order, please do not hesitate to reach out to us. Our customer support team is happy to help and ensure that your shopping experience with us is as smooth as possible.

For more information or inquiries, please feel free to contact us at Frniturr, operating under Carpenter Home Renovation, located at 6010 Lewis St, Dallas, TX 75206. You can reach us via email at inquiry@frniturr.com or call us at +1 229-597-2661.